THIS SANCTUARIE.COM RETURN FORM MUST BE PRINTED, SIGNED & SENT WITH ANY RETURN/EXCHANGE
NAME ON
ORDER: ___________________________________________
PHONE:_____________________ ORDER #:___________
ITEM(S) BEING RETURNED & REASON
1.
RETURNING:________________________________________________________________________________________________
EXCHANGING FOR:___________________________________________________
2.
RETURNING:________________________________________________________________________________________________
EXCHANGING
FOR:___________________________________________________
3.
RETURNING:________________________________________________________________________________________________
EXCHANGING
FOR:___________________________________________________
(list any additional items on back)
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RETURN
INFORMATION:
NOTE: RETURNS ARE
SUBJECT TO RESTOCKING FEES & CAN TAKE UP TO 3-4 WEEKS TO
PROCESS! (IF YOU'RE IN A
RUSH, LET US KNOW!)
ANY UNWORN, UNALTERED ITEM CAN BE RETURNED
TO US AT ANY TIME!
WHAT IS ELIGIBLE FOR A REFUND:
**IN ORDER TO BE ELIGIBLE
FOR A REFUND, THE FOLLOWING MUST BE MET ;
1. UNWORN/ORIGINAL
CONDITION: THE ITEM HAS NOT BEEN
WORN, WASHED, ALTERED OR OR DAMAGED IN ANY WAY
2. HANG TAGS:
ORGINAL TAGS ARE STILL ATTACHED.
3. 30 DAYS OR LESS:
ITEM MUST BE RETURNED WITHIN 30 DAYS OF THE DATE WE SHIPPED THE
ITEM TO YOU, NOT THE ORDER DATE.
4. STANDARD
PRICED ITEMS ONLY: CANNOT BE:
SALE/CLEARANCE, SPECIAL ORDER, RUSH, CREDIT/GIFT CERTIFICATE
PURCHASES, EXCHANGES OR COSTUMES.
** See below for explaination of
items that are not eligible for a refund! **
THESE ITEMS ARE
ELIGIBLE FOR STORE CREDIT
ONLY (NEVER EXPIRES), IF ANY
OF THE FOLLOWING APPLY:
1. TOO
LONG AGO: IF IT HAS BEEN OVER 30 DAYS
SINCE THE DATE WE SHIPPED THE ITEM TO YOU.
2. SALE/CLEARANCE
PURCHASES: YOUR ITEM WAS ON
SALE/CLEARANCE, OR YOU USED A SPECIAL DISCOUNT OR CREDIT CODE.
3. SPECIAL ORDER:
EXTRA LONG/TALL, EXTRA SHORT/PETITE, OR ANY OTHER SPECIAL
ALTERATION MADE TO THE STANDARD PATTERN.
4. RUSH PROCESSING:
IF YOU PAID "RUSH FEES" TO HAVE YOUR ORDER PROCESSED
& MADE QUICKER, IT'S CONSIDERED A SPECIAL ORDER.
(SHIPPING CHARGES ARE NOT CONSIDERED RUSH FEES. "SHIPPING
CHARGES" & "RUSH FEES" ARE TWO DIFFERENT
THINGS!)
5. COSTUMES: COSTUMES
CAN RETURNED FOR A STORE CREDIT LESS A 20% RESTOCKING FEE), OR BE
EXCHANGED AT TIME OF RE-ORDER.
STORE
CREDITS HAVE NO TIME LIMIT, AND CAN BE USED
ANY TIME IN THE FUTURE!
RESTOCKING FEES:
RETURNS ARE SUBJECT TO A 10% RESTOCKING, IF
ANY OF THE FOLLOWING APPLY:
ALL REFUNDS, SPECIAL
ORDERS, SALE/CLEARANCE, RUSH PROCESSING ALSO SUBJECT TO 10%
RESTOCKING.
EXCHANGES: EXCHANGES MADE AT TIME OF
RETURN WILL HAVE RESTOCKING FEES & RE-SHIPPING CHARGES WAIVED!
SORRY, SHIPPING & HANDLING
CHARGES, RUSH FEES, OR SPECIAL ORDER FEES ARE NOT REFUNDABLE.
IMPORTANT:
PLEASE FOLLOW THESE INSTRUCTIONS, OR
NO CREDIT OR REFUND &
PACKAGE WILL BE RETURNED TO YOU AT YOUR COST IF YOU HAVE NOT:
1. RETURNED YOUR ITEMS UNWORN, IN NEW CONDITION, AND TAGS IN
TACT.
2. RETURNED YOUR ITEM TO THE RETURNS DEPARTMENT ADDRESS AS SHOWN
ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. FILLED OUT/SIGNED THE RETURN FORM & ACCOMPANIED YOUR
RETURNED ITEMS!
SEND RETURNS TO:
Sanctuarie Designs Returns
19360 Rinaldi St, Suite 714
Porter Ranch, California, 91326
I have read & understand the return & exchange policy as stated above:
SIGNED
_____________________________________________________
DATE________________
Sanctuarie Designs, Inc - 19360 Rinaldi St, Suite 714 - Porter Ranch, Ca 91326 - Questions? Call Toll-Free: 888-889-5400