THIS SANCTUARIE.COM RETURN FORM MUST BE PRINTED, SIGNED & SUBMITTED WITH ANY RETURN OR EXCHANGE
NAME ON
ORDER: ___________________________________________
PHONE:_____________________ ORDER #:___________
ITEM(S) BEING RETURNED & REASON
1.
RETURNING:________________________________________________________________________________________________
EXCHANGING FOR:___________________________________________________
2.
RETURNING:________________________________________________________________________________________________
EXCHANGING
FOR:___________________________________________________
3.
RETURNING:________________________________________________________________________________________________
EXCHANGING
FOR:___________________________________________________
(list any additional items on back)
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RETURN
INFORMATION:
NOTE: RETURNS ARE
SUBJECT TO RESTOCKING FEES & CAN TAKE UP TO 3-4 WEEKS TO
PROCESS! (IF YOU'RE IN A
RUSH, LET US KNOW!)
ANY UNWORN, UNALTERED ITEM CAN BE RETURNED
TO US AT ANY TIME!
WHAT IS ELIGIBLE FOR A REFUND:
**IN ORDER TO BE ELIGIBLE FOR
A REFUND, THE FOLLOWING MUST BE MET ;
1. UNWORN/ORIGINAL
CONDITION: THE ITEM HAS NOT BEEN
WORN, WASHED, ALTERED OR OR DAMAGED IN ANY WAY
2. HANG TAGS:
ORGINAL TAGS ARE STILL ATTACHED.
3. 30 DAYS OR LESS:
ITEM MUST BE RETURNED WITHIN 30 DAYS OF THE DATE WE SHIPPED THE
ITEM TO YOU, NOT THE ORDER DATE.
4. STANDARD
PRICED ITEMS ONLY: CANNOT BE:
SALE/CLEARANCE, SPECIAL ORDER, RUSH, CREDIT/GIFT CERTIFICATE
PURCHASES, OR COSTUMES.
** See below for explaination of
items that are not eligible for a refund! **
THESE ITEMS ARE
ELIGIBLE STORE CREDIT (NEVER EXPIRES), IF ANY OF THE FOLLOWING
APPLY:
1. TOO
LONG AGO: IF IT HAS BEEN OVER 30 DAYS
SINCE THE DATE WE SHIPPED THE ITEM TO YOU.
2. SALE/CLEARANCE
PURCHASES: YOUR ITEM WAS ON
SALE/CLEARANCE, OR YOU USED A SPECIAL DISCOUNT OR CREDIT CODE.
3. SPECIAL ORDER:
EXTRA LONG/TALL, EXTRA SHORT/PETITE, OR ANY OTHER SPECIAL
ALTERATION MADE TO THE STANDARD PATTERN.
4. RUSH PROCESSING:
IF YOU PAID "RUSH FEES" TO HAVE YOUR ORDER PROCESSED
& MADE QUICKER, IT'S CONSIDERED A SPECIAL ORDER.
(SHIPPING CHARGES ARE NOT CONSIDERED RUSH FEES. "SHIPPING
CHARGES" & "RUSH FEES" ARE TWO DIFFERENT
THINGS!)
6. COSTUMES: COSTUMES
CAN RETURNED FOR A STORE CREDIT LESS A 10% RESTOCKING FEE), OR BE
EXCHANGED AT TIME OF RE-ORDER.
STORE CREDITS
HAVE NO TIME LIMIT, AND CAN BE USED ANY TIME IN THE FUTURE!
RESTOCKING FEES:
RETURNS ARE SUBJECT TO A 10% RESTOCKING, IF ANY OF THE FOLLOWING
APPLY:
REFUNDS ARE SUBJECT TO 10%
FEE, SPECIAL ORDERS, SALE/CLEARANCE, RUSH PROCESSING ALSO SUBJECT
TO 10% RESTOCKING.
EXCHANGES: EXCHANGES
MADE AT TIME OF RETURN WILL HAVE RESTOCKING FEES &
RE-SHIPPING CHARGES WAIVED!
SORRY, SHIPPING & HANDLING
CHARGES, RUSH FEES, OR SPECIAL ORDER FEES ARE NOT REFUNDABLE.
IMPORTANT:
PLEASE FOLLOW THESE INSTRUCTIONS, OR
NO CREDIT OR REFUND WILL BE ISSUED &
PACKAGE WILL BE RETURNED TO YOU AT YOUR COST:
1. ITEMS RETURNED MUST BE UNWORN, NEW CONDITION, AND TAGS IN
TACT.
2. ITEM MUST BE RETURNED TO THE RETURNS DEPARTMENT ADDRESS AS
SHOWN ON THE RETURN FORM, UNLESS OTHERWISE INSTRUCTED.
3. RETURN FORM MUST BE FILLED OUT & ACCOMPANY YOUR RETURNED
ITEMS!
SEND RETURNS TO:
Sanctuarie Returns
26017 Huntington Lane, Unit B
Valencia, California, 91355
I have read & understand the return & exchange policy as stated above:
SIGNED
_____________________________________________________
DATE________________